Client Account Analyst

We are Strata!

Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences.

As a people-first business, we encourage ambition, support and reward. We’re always listening and open to your ideas, just as we do with our clients.

Our name? It’s Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters.

Role Overview

This role will work across all our pharmaceutical accounts. As the account analyst there will be client SLAs and KPIs to monitor, but the role will also include internal reporting relating to lead times, GP, OP, time booked vs time billed and helping identify where process improvements can increase GP.

Key responsibilities include (but are not limited to):

• Manage Client Global inbox daily and adhere to SLA of 24 hour response rate
• Process information obtained in briefing form to complete SOW
• Ensure Procim is updated to reflect accurate data including budget, rates, fees etc
• Run daily Atrium reports and rectify within 24 hours
• Take ownership of SLA tracker to ensure it is up to date and send reminders to the team where necessary
• Monitor rebate, cost savings and negotiation tracking
• Deliver customer satisfaction survey, chase and record feedback
• Carry out reconciliation reviews (financial) and document checks
• Prepare and analyze quarterly reports on all SLAs
• Work closely with Finance on project financials
• Monitor revenue, cost and GP levels on individual projects
• Provide weekly summary snapshot reporting of enquiry activity, volumes, GP, changes, trends and forecasts
• Have a proactive approach to the role to support the Account team, Delivery team, Group Head of Strategic Accounts and Head of Operational Excellence deliver profitable projects and accounts.

Experience Required

The successful candidate will be able to demonstrate the following experience:

Essential:

• Strong analytical skills
• Accuracy
• Ability to monitor, track and report large volumes of data
• Ability to learn new systems quickly
• Strong Excel skills (pivots, vlookup, spreadsheet analysis)
• Accounting experience would be a benefit

Desired:

• Accounting experience (P&L/variance analysis/project accounting)

Employee Benefits

Employment benefits include:

• 25 days annual leave, plus usual Bank Holidays
• Health Insurance *
• Workplace pension scheme
• Death in service scheme
• Cycle to work scheme
• Regular social events

*On completion of 6 months’ probation period

Our Principles

We are a people-first brand experience agency with a set of core principles that guide our every action by measuring:

1. A win for the client
   Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter.

1. A win for the company
   We believe in long-term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we’re always ahead of the curve, offering you the best in brand experiences.

1. A win for the team
   Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver.

1. A win for you
   Whether you’re engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We’re dedicated to providing our employees with an enriching workplace that supports their growth and well-being. For our clients, a win means achieving your objectives and making your brand shine.

1. A win for the planet
   We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco-friendly event practices to conscious resource management, we aim to create events that are a win for the environment.